Our Website Terms and Conditions of Use

Please read the Terms and Conditions of Use if you are considering using any material or information that appears on the Fonebiz web site. Please note that by visiting and/or using this site (including reproducing any information, etc.) you have agreed to these Terms and Conditions of Use. If you do not agree to our Terms and Conditions of Use, please disconnect from our site now. Please also be sure to read our Privacy Policy.

Protection of Information

Internet transmissions are never completely private and secure. You understand that any message or information you send via any site may be read or intercepted by others. Furthermore, you should not give your password to anyone. If you share your computer with other people you should LOG OUT from the Fonebiz web site and close your browser window when you are done. Fonebiz will not be responsible for any loss and damage whatsoever caused through the use of the Fonebiz web site.

Links to other web sites

Fonebiz provides links to websites outside of the Fonebiz site. These linked sites are not under the control of Fonebiz and Fonebiz is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

For your convenience, the Fonebiz web site may include links to site on the Internet which are owned, published and maintained by third parties. Please note that such linked sites are not under our control, and therefore Fonebiz cannot assume any responsibility for the content of such linked sites. Links to the Fonebiz web site are prohibited without the consent of Fonebiz.


Fonebiz Purchase Policy


Dispatch of goods will be made within 72 hours (excluding Saturday, Sunday and public holidays) AFTER the confirmation of payment.
All deliveries will be through our preferred courier companies unless otherwise specified.
Fonebiz will NOT guarantee delivery schedules. All delivery inquiries should be referred directly to the courier company.
Delivery costs do NOT include any insurance unless otherwise specified or requested. Additional charges will apply for insurance.
Fonebiz cannot guarantee the availability of all goods ordered however if there is any stock shortage, Fonebiz will contact and advise you accordingly.

Refunds for Products Purchased from Fonebiz

We are not required to provide a refund or replacement if you simply change your mind or you no longer have a use for the product(s). You can choose a refund or exchange if a product (such as an accessory) purchased from us has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn't do what we said it would, or what you asked for and can't be easily fixed
Any refunds for purchases made from the Fonebiz web site or Fonebiz must comply with the terms and conditions stated below.
  1. Proof of Purchase documents must be presented along with the product(s) to be refunded. These documents are the Tax Invoice Receipt/Packing Slip which is sent to you with the product(s). An Order Confirmation is not Proof of Purchase.
  2. Any serialized product(s), that is, product(s) with serial numbers, must be the same product(s) as indicated in the Tax Invoice/Receipt/Packing Slip provided with the product(s) at the time of purchase.
  3. Any physically damaged product(s) will not be refunded, unless otherwise agreed by us in writing before you ship the product(s) back. It is your responsibility to ensure the product(s) are securely packaged and wrapped before sending them back to us.
  4. We are NOT liable for any missing goods or damage occurred in transportation from your premises to ours.
  5. Refunded amounts will be credited to you via the same method you used for your payment. For example, if the payment method was by credit card, refunded amounts will be credited into the same credit card account.


Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

During the normal course of a repair it may be necessary for the technician to reset or software upgrade the handset. Doing so may result in the loss of all user-generated data stored on the handset.

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