Our Privacy Policy

We want you to feel secure in the knowledge that we take all the steps necessary to protect your confidentiality. Please read this Privacy Statement so that you understand what kind of information we gather from our site and the specific steps we take to protect your personal information once we have stored it. From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated. Please also be sure to read our website Terms and Conditions.

Your Information

At Fonebiz Online Service Centre, we understand and share our customers' concerns about how personal information is collected, used and shared. We want to assure you that we will always handle your personal information securely and carefully.

We are committed to safeguarding your information; this means that, among other things, we will comply with all applicable Australian and New Zealand privacy laws and make our staff aware of their obligations in safeguarding your information.

Why we collect information

We may collect information to deliver products or services to you, to complete other transactions with you or on your behalf and/or to better understand your requirements and preferences.

This information enables us to personalise and improve our service and in particular to provide offers that are of greater interest or benefit to you.

How we collect this information

When you place an order and/or register your details with us, we store that information for future reference. This saves you time when you place another service request or shop with us again as you don't have to re-enter your details.

Sometimes we may add to your personal information, information gathered from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service.

What we collect

The personal information we collect is in most cases supplied by you when you register your details, place a service request for your warranty/non warranty item, place an order or provide feedback to us. Generally, the information we collect includes your name, business name, address, delivery address, phone numbers, email address, IP address etc. If you place a service request we also request and gather information that relates to your service request.

Sharing Information

Who we may share your information with?

We will often need to pass personal details such as your name, business name, address and contact number to companies who perform parts of our service delivery. This includes organisations such as the manufacturer(s) of the item/s that you claim, major delivery companies, mail houses and third party fulfilment contractors.

In special circumstances, for example if we sell our business or a substantial part of our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.

From time to time, we may provide aggregated information where it is not possible to identify an individual and to other business partners for various purposes.

If you would like to access your personal information, please e-mail your request via Contact Us on our site or phone us on (02) 9597 8900.


We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the Internet. For many of our customers we realise this is an unfamiliar way of buying products and services.

Only specific employees in our Call Centre, Customer Service, Marketing, Stores, Finance and IT areas have access to our customers' personal information, and only under strict controls and procedures.

Our e-commerce sites use a process called Secure Sockets Layer (SSL) technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.

About Cookies... and how they work

When you interact with us on the Internet our system will automatically send you a cookie.

A cookie is a small amount of information sent from a web server to your computer. This information does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed.

We can also tell if you select a product and put it in your shopping basket, but do not complete the transaction. However, we do not know your personal identity, unless you have previously registered with us.

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